Bring UserEvidence Survey Responses and Assets into SlapFive

This section covers how SlapFive integrates with UserEvidence survey responses and content assets.

UserEvidence makes it easy to collect customer proof points by sending customer surveys and turning the responses into content. SlapFive makes it easy to manage your entire Customer Content library in all formats (video, audio, text, links, files, images, etc.), put it into the hands of everyone in your company that needs it, and publish it to any web, mobile, or social property.

Pull UserEvidence Survey Responses into SlapFive

The responses to specific UserEvidence questions can contain solid gold that can help you discover potential advocates and new content. Here are integration scenarios for pulling survey question responses into SlapFive:

UserEvidence Survey Question Response	SlapFive options for automated workflows
The customer provides a quote, describes a value outcome achieved, explains what its like to work with your company, etc.	Pull the response into a Story. Send the customer a Prompt to capture details on video.
The customer responds to a Net Promoter Score (NPS) or other customer satisfaction rating.	Add the customer to your advocate recruiting Campaign. Invite the customer to complete their advocate profile. Offer an advocacy opportunity such as write a peer review.
The customer's response contains a signal that they could be a potential advocate.	Add the customer to your advocate target Campaign. Engage the customer to entice them to join your program.
The UE survey asks direct questions about the customer's willingness to be a reference/ advocate.	Create Member and update their profile with Activity Types Willing to Do and other interests and preferences.

Pull UserEvidence Assets into SlapFive

UserEvidence can produce 6 Asset Types from survey responses. Some of them are specific to single customer, others aggregate data from many customers. Here's how SlapFive's UserEvidence integration maps them to SlapFive content assets.

UserEvidence Asset Types	SlapFive options for how to capture or represent
Case Study (Customer Spotlight) - analysis showcasing a customer's success story and the impact of a product or service.	Story Type=Link and Story Link=UE Asset URL. Associated with the featured Member & Company
Testimonial - quote from a customer sharing their positive experience with a product or service.	Story Type=Text and Story Text=the quote. Associated with the featured Member & Company
Video Link - URL directing to a video testimonial that provides information, insights, or customer stories in a visual format.	Story Type=Link and Story Link=UE Asset URL or Story Type=Video and upload to SlapFive. Associated with the featured Member & Company
Bar / Matrix Chart - visual representation of data used to compare different categories or values.	Story Type=Link and Story Link=UE Asset URL or Story Type=Image and upload to SlapFive. Associated with "Multiple Customers".
Statistic (Aggregate / Average / Distributive) - numerical data summarizing insights, whether as a total (aggregate), mean value (average), or spread across different categories (distributive).	Story Type=Link and Story Link=UE Asset URL or Story Type=Image and upload to SlapFive. Associated with "Multiple Customers".
Reports (Account / Seniority / Title Based) - data-driven documents tailored to specific customer accounts, job seniority, or professional titles.	Story Type=Link and Story Link=UE Asset URL Associated with "Multiple Customers. Optionally store the quoted Members in a dynamic field of Type=Member.