SlapFive Docs
  • Getting Started
    • SlapFive Explained
    • SlapFive Terminology
    • SlapFive Data Model
    • SlapFive Best Practices
      • SlapFive Successful Launch Plan
        • Workshops Defined
      • Onboarding Timeline
        • Onboarding Structure
      • Building a Customer Program
        • Customer Program Invitations
        • What's in it for them
        • Who to invite
        • Customer Invite Form Examples
        • Nominations
      • Member and Company Creation
      • Remote Capture and Prompts
        • Prompt Group Explanation
      • Content Management
        • Creating File or Link type Boards
        • Template Catalog
      • Request Management
        • Managing new reference requests
          • Request Fulfillment Workflow
            • Tracking Completed Activities from Requests
      • SlapFive SFDC App
        • What is the SlapFive SFDC app?
        • Live in Salesforce
        • Sales Requesting a Reference
        • View and Share Content
        • View Companies and Permissions
        • Nominate an Advocate
        • Track Influenced Events
  • INTEGRATIONS
    • Salesforce
      • The Salesforce App
        • 1. Install the Package
        • 2. Create a Named Credential
        • 3. Configure Custom Settings
        • 4. Create a Remote Site
        • 5. Enable My Domain
        • 6. Assign Permissions
        • 7. Download Identity Provider files
        • 8. Create & Configure Connected App
        • 9. Configure Embedded Lists
        • 10. Assign Page Layouts to Record Types
        • 11. Customize Labels
        • 12. Salesforce Classic
        • 13. Delegate Authentication to Okta
        • Generate a New Security Certificate
        • Re-install or Upgrade
        • What version am I on?
        • Version History
      • Synchronize Data between Salesforce and SlapFive
        • Determine the Salesforce integration user
        • Establish your Salesforce Connection
        • Select Salesforce objects and fields to synch
        • Test the data synchronization
        • Salesforce Zaps (Deprecated)
          • SlapFive Request > Salesforce Customer Influence
          • SlapFive Request Fulfillment Member > Salesforce Customer Influence Activity
          • SlapFive Request Fulfillment Board > Salesforce Customer Influence Activity
          • SlapFive Content Share > Salesforce Customer Influence
          • SlapFive Content View > Salesforce Customer Influence Activity
          • SlapFive Activity > Salesforce Customer Activity
          • Salesforce Account > SlapFive Company
          • Salesforce Contact > SlapFive Member & Company
          • SlapFive Member > Salesforce Contact
          • SlapFive Company > Salesforce Account
          • SlapFive Activity > Salesforce Activity
      • Salesforce Automations & Recommendations
        • Enable Salesforce users to nominate Contacts for your program
        • Recommend the best reference customers for a Request
        • Launch Salesforce Objects from their Object IDs in SlapFive
      • Troubleshooting
    • Airtable
      • Connect to Airtable
    • ChurnZero
      • Connect to ChurnZero
    • Eloqua
      • Connect to Eloqua
      • Customer Referrals
    • Gainsight CC (Insided)
      • Connect to Gainsight CC (Insided)
    • Gainsight CS
      • Connect to Gainsight CS
      • Trigger an automated workflow from Gainsight
    • Gradual
      • Connect to Gradual
      • Configure Trigger Events in Gradual
    • Higher Logic Vanilla
      • Connect to Higher Logic Vanilla
      • Embed SlapFive video player in a Vanilla post
    • Highspot
    • HubSpot
      • Connect to HubSpot
      • HubSpot Triggers & Actions
    • Influitive
      • Connect to Influitive
    • Marketo
      • Connect to Marketo
    • Seismic
      • Overview of Seismic integration
      • Connect to Seismic
      • Set up the Seismic integration
    • Slack
      • Connect to Slack
      • Post a message to a Slack Channel or User
    • Typeform
      • 1. Create an application in Typeform
      • 2. Connect to Typeform
      • 3. Map your Typeform form fields to SlapFive
    • UserEvidence
      • Connect to UserEvidence
      • Bring UserEvidence Survey Responses and Assets into SlapFive
    • Wrike
      • Connect to Wrike
  • Customizations
    • SlapFive API
    • Use Okta for Single Sign-On
    • Use Microsoft Entra ID for Single Sign-On
    • Use Cloudflare SSO to assign Users to SlapFive Roles
    • Use Okta for SSO for Salesforce users
    • SlapFive Template Catalog
    • Configure a custom domain for your SlapFive Boards
    • Send emails from your own domain and email addresses
    • Embed customer voice on your website or landing page
    • Access Board and Story lists from within another app
    • Configure Role-Based Permissions
  • Standard Agreements
    • Master Service Agreement
    • Data Processing Agreement
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  1. INTEGRATIONS
  2. Salesforce

Troubleshooting

This page shows the error messages generated in different situations where there are errors in the installation and configuration of the SlapFive Salesforce App.

PreviousLaunch Salesforce Objects from their Object IDs in SlapFiveNextAirtable

Last updated 7 months ago

NOTE: The SlapFive components embedded in the Salesforce App require all Salesforce users to have Third Party Cookies enabled in their browser. This is the default for all browsers except Safari.

Error Message or Condition
Cause and Resolution

"SlapFive API authenticating failed. Please contact your administrator." error appears within a SlapFive custom UI component.

In , check that you copied your correct SlapFiveAPI Key into the API Key field and that the API Base URL field contains https://your_company_name.slapfive.com.

In , make sure the Named Credential Type Legacy field is checked.

"Something went wrong." error appears within a SlapFive custom UI component.

In the SlapFive Custom Settings the API Base URL is blank or incorrect. See the section and check that the API Base URL field contains https://your_company_name.slapfive.com.

Salesforce user sees the SlapFive login screen when trying to view a SlapFive Salesforce App component.

The Profile of the User doesn't have access to the SlapFive Connected App. See the section and add the affected users to the SlapFive App Permission Sets.

Unauthorized endpoint, please check Setup->Security->Remote site settings. endpoint = ….

In the Remote Site Settings for SlapFive API, the Remote Site URL is blank or incorrect. See the section and check that the Remote Site URL field contains https://your_company_name.slapfive.com.

There is no board data with the matching field(s).

The API returns no records with matching field data. Make sure you have Boards defined in SlapFive that contain Companies with valid Matching Field data.

No SlapFive Boards appear in the Boards embedded list or when you click the View Case Studies button.

API returns no records when getting All data or searching with keyword. Make sure you have Boards defined in SlapFive with a Custom Field called Show in Salesforce, with a value of "Yes" or "yes".

"SlapFive container does not support for this type of record page." error when adding a SlapFive App component to a page layout.

You are attempting to put a SlapFive Salesforce App component on a page layout that is not supported. Components can be added to the Opportunity, Account and Contact page layouts.

"Single Sign-On Error. Error: Unable to resolve a request into a Service Provider." error when viewing SlapFive App components.

The Entity ID field on the SlapFive Connected App in Salesforce Setup is incorrect. See the section and check that the Entity ID field contains urn:auth0:slapfive:your_instance_name

"Connection failed. Action failed due to server error." error when connecting to Salesforce from your SlapFive Settings.

Workato is blocked in Salesforce. Go to Setup > Connected Apps OAuth Usage and unblock Workato.

A Salesforce user cannot access the SlapFive Revenue Influence Dashboard and/or reports.

Find the Dashboard Folder for SlapFive, and share the folder with the users who need access. Find the Report Folder for SlapFive reports, and share the folder with the users who need access.

Errors specific to older versions

Error Message or Condition
Cause and Resolution

"SlapFive API authenticating failed. Please contact your administrator." error appears within a SlapFive custom UI component.

In the SlapFive Custom Settings (version 3 and earlier) or in Named Credential (version 3.4 or later), the API Base URL or API Key is not correct. In version 3.4 only, the Profile of the User doesn't have the View Setup and Configuration permission checked.

See the section.

Matching field(s) is not configured.

Missing Custom Metadata Type configuration for SlapFive API matching fields.

One of Account fields in mapping field configuration does not exist.

Using incorrect Account field name in matching field configuration.

No record is found with the target Id.

Target Account Id or Opportunity Id does not exist.

Named Credential
Custom Settings
Configure Custom Settings
Assign Permissions
Create a Remote Site
Create Connected App
Assign Permissions