Building a Customer Program
Activity types willing to do
Last updated
Activity types willing to do
Last updated
Activity Types represent the different ways that customers can engage with the company and each other when they participate in the customer voice program.
Each Activity Type has an Engagement Score, which represents the score that a customer receives for participating in this Activity, and is used to calculate Customer Engagement Scores.
The Admin user can change the label and the Engagement Score for predefined Activity Types, and assign a label and Engagement Score for new Activity Types she creates.
| Activity Types Examples | Engagement Score Examples |
|---|---|
Provide feedback
10
Provide input on product/service
10
Share experiences with peers
20
Network with peers
20
Share examples of value received
30
Provide a quote
10
Do a live interview
50
Take a customer reference call
40
Speak at an industry event
50
Speak at a customer event
50
Speak on a webinar
30
Attend a customer event
25
Attend a webinar
15
Join CAB
20
Attend a CAB meeting
30
Speak with an industry analyst
35
Speak with the press
30
Receive an award or recognition
40
Receive an appreciation gift
10
Write a peer review
20