Building a Customer Program
Activity types willing to do
- Activity Types represent the different ways that customers can engage with the company and each other when they participate in the customer voice program.
- Each Activity Type has an Engagement Score, which represents the score that a customer receives for participating in this Activity, and is used to calculate Customer Engagement Scores.
- The Admin user can change the label and the Engagement Score for predefined Activity Types, and assign a label and Engagement Score for new Activity Types she creates.
Activity Types Examples | Engagement Score Examples |
|---|---|
Provide feedback | 10 |
Provide input on product/service | 10 |
Share experiences with peers | 20 |
Network with peers | 20 |
Share examples of value received | 30 |
Provide a quote | 10 |
Do a live interview | 50 |
Take a customer reference call | 40 |
Speak at an industry event | 50 |
Speak at a customer event | 50 |
Speak on a webinar | 30 |
Attend a customer event | 25 |
Attend a webinar | 15 |
Join CAB | 20 |
Attend a CAB meeting | 30 |
Speak with an industry analyst | 35 |
Speak with the press | 30 |
Receive an award or recognition | 40 |
Receive an appreciation gift | 10 |
Write a peer review | 20 |
Last modified 8mo ago