SlapFive Docs
  • Getting Started
    • SlapFive Explained
    • SlapFive Terminology
    • SlapFive Data Model
    • SlapFive Best Practices
      • SlapFive Successful Launch Plan
        • Workshops Defined
      • Onboarding Timeline
        • Onboarding Structure
      • Building a Customer Program
        • Customer Program Invitations
        • What's in it for them
        • Who to invite
        • Customer Invite Form Examples
        • Nominations
      • Member and Company Creation
      • Remote Capture and Prompts
        • Prompt Group Explanation
      • Content Management
        • Creating File or Link type Boards
        • Template Catalog
      • Request Management
        • Managing new reference requests
          • Request Fulfillment Workflow
            • Tracking Completed Activities from Requests
      • SlapFive SFDC App
        • What is the SlapFive SFDC app?
        • Live in Salesforce
        • Sales Requesting a Reference
        • View and Share Content
        • View Companies and Permissions
        • Nominate an Advocate
        • Track Influenced Events
  • INTEGRATIONS
    • Salesforce
      • The Salesforce App
        • 1. Install the Package
        • 2. Create a Named Credential
        • 3. Configure Custom Settings
        • 4. Create a Remote Site
        • 5. Enable My Domain
        • 6. Assign Permissions
        • 7. Download Identity Provider files
        • 8. Create & Configure Connected App
        • 9. Configure Embedded Lists
        • 10. Assign Page Layouts to Record Types
        • 11. Customize Labels
        • 12. Salesforce Classic
        • 13. Delegate Authentication to Okta
        • Generate a New Security Certificate
        • Re-install or Upgrade
        • What version am I on?
        • Version History
      • Synchronize Data between Salesforce and SlapFive
        • Determine the Salesforce integration user
        • Establish your Salesforce Connection
        • Select Salesforce objects and fields to synch
        • Test the data synchronization
        • Salesforce Zaps (Deprecated)
          • SlapFive Request > Salesforce Customer Influence
          • SlapFive Request Fulfillment Member > Salesforce Customer Influence Activity
          • SlapFive Request Fulfillment Board > Salesforce Customer Influence Activity
          • SlapFive Content Share > Salesforce Customer Influence
          • SlapFive Content View > Salesforce Customer Influence Activity
          • SlapFive Activity > Salesforce Customer Activity
          • Salesforce Account > SlapFive Company
          • Salesforce Contact > SlapFive Member & Company
          • SlapFive Member > Salesforce Contact
          • SlapFive Company > Salesforce Account
          • SlapFive Activity > Salesforce Activity
      • Salesforce Automations & Recommendations
        • Enable Salesforce users to nominate Contacts for your program
        • Recommend the best reference customers for a Request
        • Launch Salesforce Objects from their Object IDs in SlapFive
      • Troubleshooting
    • Airtable
      • Connect to Airtable
    • ChurnZero
      • Connect to ChurnZero
    • Eloqua
      • Connect to Eloqua
      • Customer Referrals
    • Gainsight CC (Insided)
      • Connect to Gainsight CC (Insided)
    • Gainsight CS
      • Connect to Gainsight CS
      • Trigger an automated workflow from Gainsight
    • Gradual
      • Connect to Gradual
      • Configure Trigger Events in Gradual
    • Higher Logic Vanilla
      • Connect to Higher Logic Vanilla
      • Embed SlapFive video player in a Vanilla post
    • Highspot
    • HubSpot
      • Connect to HubSpot
      • HubSpot Triggers & Actions
    • Influitive
      • Connect to Influitive
    • Marketo
      • Connect to Marketo
    • Seismic
      • Overview of Seismic integration
      • Connect to Seismic
      • Set up the Seismic integration
    • Slack
      • Connect to Slack
      • Post a message to a Slack Channel or User
    • Typeform
      • 1. Create an application in Typeform
      • 2. Connect to Typeform
      • 3. Map your Typeform form fields to SlapFive
    • UserEvidence
      • Connect to UserEvidence
      • Bring UserEvidence Survey Responses and Assets into SlapFive
    • Wrike
      • Connect to Wrike
  • Customizations
    • SlapFive API
    • Use Okta for Single Sign-On
    • Use Microsoft Entra ID for Single Sign-On
    • Use Cloudflare SSO to assign Users to SlapFive Roles
    • Use Okta for SSO for Salesforce users
    • SlapFive Template Catalog
    • Configure a custom domain for your SlapFive Boards
    • Send emails from your own domain and email addresses
    • Embed customer voice on your website or landing page
    • Access Board and Story lists from within another app
    • Configure Role-Based Permissions
  • Standard Agreements
    • Master Service Agreement
    • Data Processing Agreement
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  1. Customizations

Send emails from your own domain and email addresses

By default, SlapFive notification and prompt emails are sent from admin@slapfive.com. This section shows you how to have them sent from your users' email addresses.

PreviousConfigure a custom domain for your SlapFive BoardsNextEmbed customer voice on your website or landing page

Last updated 10 months ago

When SlapFive sends email invitations and notifications for things such as sending prompts, sharing boards, or new requests, you want them to be sent from the email addresses of your own employees, so that the recipients are more likely to recognize the sender and open the emails.

To avoid these emails from being blocked by anti-spoofing services like Mimecast, your email administrator needs to follow these steps to set up a Custom Email Sending Domain.

  1. Log into SlapFive and go to Admin menu > Your_Company Settings and click the Advanced Settings tab.

  2. Scroll down to the Custom Email Sending Domain field as shown below in Screen 1, enter s5sender.your_company.com, substituting your company's primary domain for your_company. This subdomain is not visible to anyone and is used only for DNS configuration. Click the Create Custom Domain button and click Save.

  3. Go back to Admin menu > Your_Company Settings. Under Custom Email Sending Domain section, you will now see two new DNS TXT Records that need to be added for your domain. Copy and paste the Host Name and Enter This Value strings, and give to your Email/DNS administrator to add these records.

  4. Go back to Admin menu > Your_Company Settings. In Custom Email Sending Domain section, press the Verify SPF/DKIM button. You should see the red X’s replaced by green check marks for both TXT records, indicating they are set up correctly, and SlapFive will start sending emails from your email addresses. If you don’t get green checkboxes, then you should verify that you’ve set your TXT records up correctly.

TEST IT OUT: Send a Prompt or Board to a colleague or to a different email address of your own, and make sure that the sending information on the emails looks just like it does if you had sent it from your own email client.

Some email servers also require there to be a DNS record for the new subdomain. Have your Email/DNS administrator create a third DNS record using these fields, substituting your company's primary domain for your_company: Type: CNAME Name: s5sender.your_company.com Value: mailgun.org

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