Troubleshooting
This page shows the error messages generated in different situations where there are errors in the installation and configuration of the SlapFive Advanced Salesforce App v4.1 and higher.
Salesforce User sees a blank window when clicking the Request References button.
The user needs to be running the SlapFive Advanced App. To verify this, go to the App Launcher (9 dot menu), select the SlapFive Advanced app, and retry the Request References button.
" Error retrieving client data: SlapFive API authenticating failed. Please contact your administrator." when viewing the custom UI component.
In Named Credential, check that you copied your correct SlapFiveAPI Key into the API Key field and that the API Base URL field contains https://your_company_name.slapfive.com.
In Custom Settings, make sure the Named Credential Type Legacy field is checked.
"Something went wrong." error appears within a SlapFive custom UI component.
In the SlapFive Custom Settings the API Base URL is blank or incorrect. See the Configure Custom Settings section and check that the API Base URL field contains https://your_company_name.slapfive.com.
During Data Sync: "Unexpected character..."
In Custom Metadata Types, makes sure the Embedded URL contains a valid API string for the SlapFive object in question, starting with /api/api/...
During Data Sync, you get records that should be filtered out based on your filter criteria for the Role=Salesfore
Go to SlapFive Admin tab > Sync Management, and click the Clear All Data button. Then sync the object in question. This is necessary because the data syncs do not delete records, they only update them, so if you tighten your filter criteria, you need to clear them all and then sync again to only bring the filtered data.
During Data Sync: "Unable to tunnel through proxy. Proxy returns "HTTP/1.1 500 Internal Server Error"
In Named Credential, in the URL field, make sure you enter the base URL of your SlapFive instance, which is https://your_company_name.slapfive.com.
During Data Sync: "Permission" error.
Make sure the User that is executing the data sync has object-level READ/CREATE/EDIT/DELETE permissions to these objects: SlapFive Company, SlapFive Contact, SlapFive Board, SlapFive Story, SlapFive Sync History.
No SlapFive Boards appear in the View Boards list and/or no SlapFive Stories appear in the View Stories list.
API returns no records when getting All data or searching with keyword. Make sure you have Boards defined in SlapFive with a dynamic field called Show in Salesforce, with a value of "Yes" or "yes".
"SlapFive container does not support for this type of record page." error when adding a SlapFive App component to a page layout.
You are attempting to put a SlapFive Salesforce App component on a page layout that is not supported. The custom UI component can be added to the Opportunity, Account and Contact page layouts.
"Connection failed. Action failed due to server error." error when connecting to Salesforce from your SlapFive Settings.
Workato is blocked in Salesforce. Go to Setup > Connected Apps OAuth Usage and unblock Workato.
A Salesforce user cannot access the SlapFive Revenue Influence Dashboard and/or reports.
Find the Dashboard Folder for SlapFive, and share the folder with the users who need access. Find the Report Folder for SlapFive reports, and share the folder with the users who need access.
Errors specific to older versions
"SlapFive API authenticating failed. Please contact your administrator." error appears within a SlapFive custom UI component.
In the SlapFive Custom Settings (version 3 and earlier) or in Named Credential (version 3.4 or later), the API Base URL or API Key is not correct.
Matching field(s) is not configured.
Missing Custom Metadata Type configuration for SlapFive API matching fields.
One of Account fields in mapping field configuration does not exist.
Using incorrect Account field name in matching field configuration.
No record is found with the target Id.
Target Account Id or Opportunity Id does not exist.
Last updated